We often receive lovely compliments from visitors such as family, friends and visiting professionals.
“From our initial contact with Eshcol House we have been extremely impressed with every aspect of your excellent care home. Reception, manager, cook, handyman and nurses have all been fantastic. So polite, professional, helpful and supportive in all aspects of the care of our relatives. It was also a pleasure to meet the owner Mr Ahmad. We are delighted to be a part of you ‘Care family'” – Relative, August 2019
“Friendly & positive. Drinks always offered & lovely homemade biscuits – thank you :)” Health & Social care professional, August 2019
The following quotes have been taken from our recent Quality Assurance surveys.
“I am happy for my husband to be in Eshcol house and he seems very content. When you enter the house your first impressions are of brightness and cleanliness, you hear voices and laughter. The building is a bit of a rabbit warren and creaks loudly in places but this is how a home should be – not regimented and hushed. When I leave my husband, often having enjoyed a very good lunch with him, I feel that I am leaving him with friends who care for him and about him. I am confident that should any problems arise with him they will be picked up on and dealt with quickly and that I will be kept fully informed. All the staff at Eshcol are very kind and caring and treat me like a friend and not a visitor.” Relative, August 2018.
“I visit [Service user]. She says this is a lovely place to live, the staff are great & friendly, and she enjoys the meals. She loves the view from her room!…This house and the staff have made me feel very welcome when I come to visit” – Foot Health Practitioner, July 2018.
“I feel you always do a wonderful job. It’s a pleasure to visit Eshcol House…P.s I would like to thank you all for helping to make [my relative’s] birthday afternoon so enjoyable.” – Relative, July 2018.
“The care and service are absolutely excellent. I recently had the opportunity to speak with the local MP who agreed that Eshcol was among the best care homes available” – Relative, July 2018.
“Top quality service and top quality care from a great team” – Relative, July 2018.
“Everyone is lovely and very helpful. Staff are sometimes very busy but that is only to be expected. Staff are friendly and supportive.” – Relative, July 2018.
“We find the home to be providing a fantastic level of care, despite dealing with a very difficult man i.e. Dad.” – Relative, July 2018.
“The improvement [my relative] has achieved under your care is fantastic. Our thanks to you for the care you have given” – Relative, July 2018.
“You look after Auntie very well and make us feel very welcome when we come here” – Relative, July 2018.